Términos del servicio
Terms of Service
Last updated: August 2026
Welcome to Muskat Parfum. These Terms of Service govern your use of muskatparfum.com and the purchase of products from our website.
By accessing our website or placing an order, you agree to be bound by these Terms of Service.
1. About Muskat Parfum
Muskat Parfum offers a curated selection of fragrances, perfumes, body products, bakhoor, incense, and related products.
We are based in Dubai & RAK, United Arab Emirates, and currently serve customers in selected European countries.
2. Use of Our Website
By using our website, you agree to:
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Provide accurate and complete information when placing an order
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Use the website only for lawful purposes
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Not misuse, interfere with, or attempt to disrupt the operation of our website
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Not use our content, images, branding, or intellectual property without permission
We reserve the right to refuse service or cancel orders where necessary.
3. Products and Product Information
We make every effort to ensure that product descriptions, images, prices, and information displayed on our website are accurate.
However, slight variations in packaging, colour, or appearance may occur depending on product updates, manufacturers, or screen settings.
Product availability is subject to change without notice.
4. 100% Genuine Products
Muskat Parfum is committed to offering 100% genuine and authentic products.
All brand names, trademarks, and product names belong to their respective owners and are used solely to identify the products available on our website.
5. Prices and Payments
All prices displayed on our website are shown in the applicable currency indicated at checkout.
Prices may be changed at any time without prior notice. However, any price confirmed at the time you successfully place your order will remain applicable to that order.
Payment must be successfully completed before an order is processed and prepared for shipment.
6. Orders
Once you place an order, you will receive an order confirmation.
Receiving an order confirmation does not necessarily mean that your order has been accepted or shipped. We reserve the right to cancel or refuse an order in certain circumstances, including:
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Product availability issues
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Incorrect pricing or product information
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Suspected fraudulent activity
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Payment issues
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Incorrect or incomplete customer information
If we cancel an order after payment has been successfully received, the applicable amount will be refunded to the original payment method.
7. Order Cancellation
We prepare orders quickly to provide fast delivery.
For this reason, orders can only be cancelled within 15 minutes of being placed.
After this period, your order may already be processed or prepared for shipment, and cancellation may no longer be possible.
To request an order cancellation, please contact us immediately at:
Please include your order number in your request.
8. Shipping and Delivery
Delivery times may vary depending on your location, selected shipping method, customs procedures, and other circumstances outside our control.
Estimated delivery times are provided for guidance only and are not guaranteed.
Once an order has been handed to the shipping carrier, delays caused by the carrier, customs authorities, weather conditions, or other external circumstances may occur.
Customers are responsible for providing a correct and complete delivery address.
Muskat Parfum cannot be held responsible for delays or failed deliveries caused by incorrect customer information.
9. Returns and Refunds
Our returns and refunds are governed by our Return, Refund & Cancellation Policy.
To summarise:
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Customers must contact us regarding a return request within 3 days of receiving their order
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Eligible items must be returned within 14 days from the date of receipt
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Products must be unused, unopened, and in their original packaging
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Perfumes that have been opened, used, unsealed, or removed from their original packaging are not eligible for a refund
For return or refund requests, please contact:
10. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 3 days of receiving your order.
Please provide your order number and, where possible, clear photographs of the product and its packaging.
We will review your request and work to find an appropriate solution.
11. Intellectual Property
All content available on muskatparfum.com, including but not limited to:
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The Muskat Parfum name and logo
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Website design
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Product descriptions
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Text
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Images
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Graphics
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Videos
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Branding materials
is the property of Muskat Parfum or its respective owners and may not be copied, reproduced, distributed, or used without prior written permission.
12. Third-Party Brands and Trademarks
Muskat Parfum may sell products manufactured by third-party brands.
All trademarks, brand names, logos, and product names belong to their respective owners.
Muskat Parfum is an independent retailer and is not necessarily affiliated with, endorsed by, or officially connected to every brand sold on the website unless explicitly stated otherwise.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Muskat Parfum shall not be liable for indirect, incidental, or consequential damages resulting from the use of our website or products.
Nothing in these Terms of Service excludes or limits any rights that cannot legally be excluded under applicable consumer protection laws.
14. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using our website, you agree to the collection and use of information as described in our Privacy Policy.
15. Changes to These Terms
Muskat Parfum reserves the right to update or modify these Terms of Service at any time.
Any changes will become effective when published on our website. We encourage customers to review this page periodically.
16. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
Muskat Parfum
Email: contact@muskatparfum.com
We aim to respond to all enquiries within 24 hours.
Thank you for choosing Muskat Parfum.