Política de envío

At Muskat Parfum, we carefully prepare every order to ensure your fragrances arrive safely and beautifully packaged.

Where We Ship

We currently ship to:

France • United Kingdom • Germany • Belgium • Luxembourg • Switzerland • Spain • Portugal • Italy • Monaco • Netherlands • French Overseas Territories (DOM-TOM)

Order Processing

Orders are prepared and dispatched as quickly as possible. Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can follow your parcel.

Estimated Delivery Times

For deliveries within Metropolitan France and Monaco, delivery is generally expected within approximately 2–3 working days after dispatch.

For European destinations, please allow approximately 3–8 working days after dispatch, depending on the destination.

For the United Kingdom and Switzerland, delivery times may be longer due to customs procedures.

For French Overseas Territories (DOM-TOM), please allow approximately 5–22 working days, depending on the destination, shipping service and customs processing.

These are estimated delivery times and may occasionally be affected by customs procedures, public holidays, weather conditions or carrier delays. Colissimo itself indicates approximately 2 working days for Metropolitan France/Monaco, 3–15 working days internationally and 5–22 days for Overseas France depending on the service. La Poste

Shipping Costs

Shipping costs are calculated at checkout according to your delivery country, selected shipping method and order.

Any free-shipping promotion displayed on Muskat Parfum will automatically apply when the applicable conditions are met.

Customs, Duties & Taxes

Orders delivered within the European Union generally do not require customers to pay import customs duties.

For destinations outside the EU customs area, including the United Kingdom and Switzerland, orders may be subject to import duties, local taxes or customs clearance fees imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise indicated at checkout. Customs processing can also affect the estimated delivery time.

French Overseas Territories

Orders to DOM-TOM / French Overseas Territories may be subject to specific customs procedures, local taxes and longer delivery times depending on the destination.

Where applicable, customs duties, local taxes or clearance charges are the responsibility of the customer unless otherwise stated at checkout.

Tracking Your Order

Once your parcel has been dispatched, you will receive a tracking number by email.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect or Incomplete Address

Please make sure your delivery address is complete and accurate before placing your order.

Muskat Parfum cannot be held responsible for delays or unsuccessful deliveries resulting from an incorrect or incomplete address provided by the customer.

If you notice an error after placing your order, please contact us as soon as possible at contact@muskatparfum.com.

Damaged or Missing Parcels

If your parcel arrives visibly damaged, or if you experience an issue with your delivery, please contact us within 3 days of receiving your order and provide your order number along with photographs where applicable.

We will review the situation and assist you with the appropriate next steps.

Questions About Your Delivery?

We are always happy to help.

Email: contact@muskatparfum.com
Muskat Parfum — Authentic Arabic & Middle Eastern Fragrances