Política de reembolso

Return, Refund & Cancellation Policy

At Muskat Parfum, we want you to be completely satisfied with your purchase. Please read our cancellation, return, and refund policy carefully before placing an order.

Order Cancellation

We process and prepare orders as quickly as possible to ensure fast delivery.

For this reason, orders can only be cancelled within 15 minutes of placing the order.

After this 15-minute period, your order may already be processed or prepared for shipment, and cancellation may no longer be possible.

To request a cancellation, please contact us immediately at:

Email: contact@muskatparfum.com

Please include your order number in your request.

Returns & Refunds

You must contact us regarding a return request within 3 days of receiving your order.

Once your return request has been accepted, the item must be sent back within 14 days from the date you received your order.

To be eligible for a return and refund, all products must:

  • Be unused and unopened

  • Be in their original condition

  • Be returned in their original packaging

  • Include all original protective materials and packaging

Perfume Products

Due to hygiene and product safety reasons, perfume products are only eligible for a refund if they remain completely unopened and in their original packaging.

Any perfume item that has been:

  • Opened

  • Used

  • Unsealed

  • Removed from its original packaging

  • Returned without its original protective packaging

will not be eligible for a return or refund.

We kindly ask customers to carefully check their order before opening any fragrance product.

How to Request a Return & Refund

If you wish to request a return and refund, please contact us within 3 days of receiving your order.

📧 Email: contact@muskatparfum.com

Please include:

  • Your full name

  • Your order number

  • The reason for your return request

  • Photos of the product and its original packaging, if requested

Please wait for confirmation from our customer service team before sending your item back.

Refund Process

Once we receive and inspect the returned item, we will notify you about the status of your refund.

If your return meets all eligibility requirements, your refund will be processed using the original payment method.

Please note that original shipping costs may not be refundable unless the item received was incorrect, damaged, or faulty.

Damaged, Incorrect or Faulty Items

If you receive a damaged, defective, or incorrect product, please contact us within 3 days of receiving your order.

📧 Email: contact@muskatparfum.com

Please provide your order number and clear photos of the product and its packaging so that we can assist you promptly.

Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact the Muskat Parfum Customer Service Team.

📧 Email: contact@muskatparfum.com

We aim to respond to all enquiries within 24 hours.

Thank you for shopping with Muskat Parfum.